Personalized Pieces
BooBoos charms are made to order for one pet and often engraved with one name. Once production has started, customer spelling mistakes, wrong pet fit choices, or changed preferences cannot be refunded.
Returns
clear rules for made-to-order, personalized jewelry.BooBoos Production Mistakes
If BooBoos engraves the wrong name, uses the wrong stone, makes the wrong charm, or creates a production error against the confirmed order snapshot, BooBoos will remake the piece or refund it after review.
Defects & Gemstone Issues
If a charm arrives defective, with a loose stone, damaged setting, or material issue, contact us with photos within 7 days of delivery. We will review for remake, repair, or refund.
Damaged Delivery
If the package arrives damaged, keep the box and packaging, take photos, and contact BooBoos within 7 days so the shipping claim and replacement can be reviewed.
Cancellations
Orders can be cancelled before production starts. Once stones are selected, engraving is prepared, or production has begun, cancellation may no longer be possible.
Non-Personalized Items
If BooBoos later sells non-personalized items, they should have a separate return window and condition requirements. Personalized jewelry should remain governed by the custom-order policy.
Refund Method
Approved refunds should return to the original payment method. Bank or card timing depends on the payment provider.
